Senior Product Manager – Innovative Assessment Design
Background:
SpeakNow provides advanced AI-driven digital assessment solutions, transforming how language proficiency and critical skills are evaluated globally. Our products leverage cutting-edge technologies to deliver robust, scalable, and user-friendly experiences for both consumer and enterprise markets.
Role Overview:
The Senior Product Manager for Innovative Assessment Design will lead hands-on product execution, focused on improving test-taking flows, task interactions, and overall assessment experience across both B2C and B2B applications. Reporting directly to the Director of Product, you’ll work daily with design, engineering, and business teams, ensuring timely and effective product releases that meaningfully improve user experience, completion rates, and assessment clarity.
Key Responsibilities:
- Execute detailed product planning, including defining clear requirements, prioritizing tasks, and managing product backlogs.
- Collaborate directly with UX/UI teams to deliver clear, low-friction user journeys for complex assessment flows.
- Coordinate closely with engineering teams, clarifying requirements and ensuring timely delivery of features.
- Conduct regular market research, competitor analysis, and gather customer feedback to refine instructions, task flows, and overall test usability.
- Manage day-to-day product operations, addressing product-related issues swiftly and efficiently.
- Ensure clear and concise communication with internal stakeholders about product updates, timelines, and expectations.
- Track product performance and usage data, using insights to drive data-driven improvements to conversion, completion rates, and user satisfaction.
- Own test experience KPIs such as task understanding, drop-off points, error rates, and user time-on-task.
Required Skills and Experience:
- 4+ years of hands-on product management experience, particularly with SaaS or digital products.
- Proven capability managing products through full lifecycle, from requirements to launch and iteration.
- Strong experience shaping complex UX flows and collaborating with design to simplify multi-step or high-stakes user journeys.
- Effective communicator, skilled in collaborating with cross-functional teams.
- Familiarity with Agile methodologies and standard product management tools.
- Analytical ability to interpret funnels, behavioral data, and qualitative feedback to drive decisions.
- Ability to work independently, take ownership of ambiguous problems, and deliver consistently.
Preferred Qualifications:
- Experience managing SaaS applications, ideally including both B2C and B2B environments.
- Technical background sufficient to effectively engage with engineering teams on integration and infrastructure matters.
- Experience in ed-tech, assessments, or products involving instructional flows and task design.
- Familiarity with accessibility, instructional UX, or products requiring high user clarity and low error tolerance.
Performance Expectations:
- Consistent delivery of features and product improvements within established timelines.
- Clear and measurable improvements in product usability and customer satisfaction.
- Reliable and professional management of product operations, providing regular updates and clear documentation.
- Meaningful reduction in user confusion, test drop-offs, and support tickets related to assessment experience.
- Ability to translate user research and analytics into concrete test experience upgrades.
We seek a Senior Product Manager who is deeply execution-driven, passionate about user experience in assessment or multi-step workflows, and capable of owning end-to-end improvements in a fast-moving environment.
